Responsible gambling

At Castle Bingo Casino, we take responsible gambling seriously and want to ensure that you have a safe and enjoyable experience on our site. We are committed to providing you with the tools and resources needed to maintain control over your gaming habits.

Self-Exclusion

If you feel like your gambling is becoming problematic or causing issues in your life, please don't hesitate to self-exclude from our site. This can be done for a minimum of six months, during which time we will remove all access to your account and block any marketing communications. You may also consider contacting GAMSTOP, the UK's national online gambling support service.

Deposits Limits

We understand that sometimes you might want to set limits on how much you spend at our site. To help with this, you can set deposit limits in your account settings. This means that we will not allow you to make deposits above a certain amount for the time period specified by you.

Reality Checks and Session Reminders

We're committed to helping you keep track of your gaming sessions and spending. Our reality checks and session reminders are designed to help you stay on top of things, with regular prompts reminding you of how long you've been playing and what your net win or loss is so far.

Time-Outs

If you feel like you need a break from our site, please don't hesitate to contact us about setting up a time-out. This can be for 24 hours to six weeks, giving you some much-needed breathing space.

Support Organizations

We understand that sometimes things might get tough and we're here to support you in any way we can. We've got links on our site to organizations like BeGambleAware, GamCare, and the National Gambling Helpline - these are there for anyone who needs help or advice.

Getting Help If You Need It

If you or someone else is worried about problem gambling, please don't hesitate to reach out. Our customer support team is here to listen and provide guidance on all responsible gaming matters.

We care deeply about the well-being of our players and are committed to helping you stay in control over your online gaming habits. By using these tools and resources available to you at Castle Bingo Casino, we're confident that you'll have a fun and safe experience with us.